Qualifications

Basic Requirements:

• The following are the basic requirements and amounts of experience and/or education required to qualify for this position
• Creditable experience is defined as, experience that demonstrates the knowledge, skills, and abilities (KSA's) associated with current Medical Support Assistant responsibilities
• Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant
• United States Citizenship English Language Proficiency Experience: No experience required
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
• In addition to meeting the basic requirements stated above, the following qualifications criteria must be met in order to qualify at the GS-7 grade level for this Lead MSA position
• Specialized Experience: One (1) year of experience that is directly related to the duties of a Medical Support Assistant and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position
• This experience must be equivalent to the next lower grade level (GS-6) and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities
• Experience at this level includes, but is not limited to: expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
• set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• communicates tactfully and effectively by phone, in person and in writing
• advanced knowledge of technical health care process including scheduling patient appointments across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care
• advanced knowledge of policies and procedures associated with interdisciplinary coordination care delivery and/or care in the community operational activities that affect patient flow, and patient support care to include appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• and advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians In addition, candidates, must demonstrate the following Knowledge, Skills, and Abilities: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
• Ability to provide staff development and training
• Ability to manage staffing requirements, manage workflow priorities, ad adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: The work is primarily sedentary
• Physical demands do not exceed those of a typical office setting
• There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items
• Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset
• Work Environment: The work environment involves everyday risks or discomforts, which require normal safety precautions
• The work requires safe work practices with office equipment, avoidance of trips and falls and observance of fire regulations
• The work area is adequately lighted, heated and ventilated
• The employee works in a close proximity to patients, and is therefore, exposed to communicable diseases
• Some exposure to verbal abuse may be experienced in certain position.